Start free: the Free plan costs nothing & includes a 7-day trial of PLUS, with no card needed. Free plans & the trial are a beta of our pre-launched websites, provided as is, with no charge, no promises & no liability on our side; in return we ask for your feedback. You can cancel anytime in one click: when you cancel, you keep full access until the end of the period you've already paid for, and you're never charged again. Because our service is delivered instantly and digitally, paid periods and one-time purchases are generally non-refundable once they begin, but we always fix genuine billing mistakes, and we'll review fair-minded requests case by case.
1. The Short Version #
- Start free: the Free plan costs nothing. Where a paid plan comes with a free trial, cancel before it ends and you pay nothing.
- Try it before you pay: every account gets a 7-day free trial of PLUS with no card needed, so you know the service before you choose a paid plan. Once a paid period begins, it is not refundable.
- Cancel anytime, keep what you paid for: access runs to the end of the current billing period.
- No partial-period refunds: we don't pro-rate an in-progress month or already-delivered service.
- Billing errors are always refunded: duplicate, unauthorized, or mistaken charges, no questions.
- Goodwill is discretionary: we may offer a courtesy refund or credit in fair cases, at our discretion.
2. Free Plan, Free Trial & Beta #
Nothing to pay. The Free plan costs nothing & includes a 7-day trial of PLUS, with no card needed. You are never charged during or after the trial. When it ends you simply return to the Free plan, unless you choose a paid plan yourself.
It is a beta. The Free plan & the free trial are a beta version of our pre-launched websites, offered so people can try them & help us improve them before launch. They are provided “as is” & “as available”, with no promises or warranties of any kind, including about accuracy, availability, results or fitness for any purpose. AI answers can be wrong: check anything important with a qualified person before you act on it.
No liability. Because the Free plan & the trial are free, to the fullest extent the law allows we accept no liability for any loss or damage arising from using them. Nothing here limits rights you have under law that cannot be excluded.
Your feedback. Beta users are expected to tell us what works & what doesn’t, for example with 👍/👎, corrections or a short note. By sending feedback you agree we may use it to improve the sites, without owing you anything for it.
Paid plans. If you choose a paid plan ($5 Certainizer™, PLUS, PRO or Company), the sections below apply. We show the price & the date of the first charge before you pay.
3. Cancel Anytime, and Keep Your Access #
You can cancel a subscription at any time from your account settings or by emailing us. Cancellation:
- Stops all future charges immediately. Your card is never billed again for that plan.
- Preserves your access through the end of the period you've already paid for. If you cancel mid-month, you keep premium engines until that month runs out, then drop to the free tier.
- Takes effect without penalty or cancellation fee.
This means you never "lose" time you paid for, and you're never surprised by a renewal charge after you've decided to leave.
4. Subscription Refunds #
Because access is granted and consumed immediately, subscription fees for the current billing period are generally non-refundable. When you cancel, you keep service through the end of that period rather than receiving a pro-rated refund (see §3).
You try the service free for 7 days, with no card needed, before you pay anything. By the time you choose a paid plan you already know what you are getting, so charges for a paid period are not refundable once it begins. If something went wrong, email support@reallysolved.com before contacting your bank and we will look into it. Billing mistakes are always refunded (see §8).
We may, at our sole discretion and without creating any obligation or precedent, issue a courtesy refund or account credit, for example, where you were charged immediately after a renewal you intended to cancel and have made little or no use of the new period. To ask, contact support@reallysolved.com; requests are most likely to be granted within 14 days of the charge and with minimal usage of the period.
5. Annual Plans #
Annual plans work like monthly ones: the annual term is non-refundable once it begins. You can cancel at any time to prevent the next renewal and keep access until the paid year ends. Renewals of an annual plan are non-refundable except as required by law.
6. One-Time & Pay-As-You-Go Purchases #
Some products are delivered instantly and in full as a single transaction, for example an à-la-carte AI result. Once the result has been generated and delivered, the purchase has been fully performed and is non-refundable.
If a one-time purchase fails to deliver due to a technical fault on our side (you were charged but received no result), we will re-run it at no cost or refund that specific charge. Contact support@reallysolved.com with the transaction details.
7. Bounties, Prepaid Credits & Expert Engagements #
Funds you place toward a bounty or expert engagement, or load as prepaid platform credit, are handled under the specific terms presented at the time of that transaction and in our Terms of Service. In general:
- Credit applied toward a completed expert resolution or delivered service is non-refundable.
- A bounty that has not yet been claimed or fulfilled may be cancellable, subject to the rules shown when you created it.
- Unused prepaid credit may be refundable or may expire, as disclosed at purchase. Promotional or comped credit (including pre-launch perks) carries no cash value and is never refundable.
Cash payout and pooled-fund features are governed by their own dedicated terms where offered.
8. What We Always Refund #
- Duplicate charges for the same item
- Charges you did not authorize
- Charges caused by a clear billing error on our side
- You were billed after cancelling and before the next period began
- A paid one-time result that never delivered due to our technical fault
Email support@reallysolved.com and we'll make it right.
9. EU / UK Right of Withdrawal #
If you are a consumer in the EU or UK, you ordinarily have a 14-day right to withdraw from a purchase of digital services. Because our digital services are supplied immediately, when you start using a paid plan or purchase a one-time digital result you are asked to expressly consent to immediate performance and to acknowledge that you lose the 14-day right of withdrawal once performance has begun. Until performance begins, your statutory withdrawal right is unaffected. Nothing in this policy limits non-waivable consumer rights under your local law.
10. How to Cancel or Request a Review #
- Cancel: open your account settings → Billing → Cancel, or email support@reallysolved.com from your account email.
- Request a refund review: email support@reallysolved.com with your account email and the charge date. We aim to respond within 5 business days.
11. Payment Processor & Merchant of Record #
Payments are processed by our authorized payment provider / merchant of record. Where a merchant of record handles your transaction, its buyer terms and refund handling may also apply, and refunds are returned to the original payment method. We do not store your card details. This policy describes Really Solved LLC's approach to refunds and cancellations and supplements, but does not replace, the terms presented by the payment provider at checkout.
Really Solved LLC · support@reallysolved.com