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Security & data sheet

The questions a company’s security team asks first, with a short, plain answer to each. It covers the Company plan.

Checked against our systems on September 29, 2026.

Where is our data stored?

Accounts, saved notes & search history are stored in a database run by Supabase, in its US West region. The website is hosted by Netlify. Your questions travel through a service run by Cloudflare on their way to the AIs.

Who else handles it?

These companies process data for us. Each one gets only what it needs to do its job.

CompanyWhat it doesWhat it receives
SupabaseDatabase & sign-inYour email, saved notes, search history
NetlifyHosts the websiteWeb traffic to the site
CloudflareSends your question to the AIs & brings the answers backThe question text & the answers
AI providersWrite the answersThe question text (see the next answer)
StripePaymentsPayment details. We never see card numbers.
ResendSends our emailsYour email address & the email itself
Persona or OnfidoIdentity check, only for people who apply as an Anonymous Expert SolverTheir ID documents. We only get pass or fail.

What do the AI providers see?

The text of the question (plus any link or photo description you add). We never send your name, email or account details. If you are signed in, the AI that writes the final answer also gets a short list of your recent questions & answers, so it can follow along.

Our direct AI providers are Anthropic, OpenAI, Google, Groq & DeepSeek. Some other AIs are reached through OpenRouter, which passes the question on to the company that makes that AI.

Can our questions go to AIs outside the USA?

Not unless your admin says so. On the Company plan, questions go only to AI providers based in the USA until your admin turns the others on. The admin can switch it back off any time.

How do people sign in?

With Google, with Microsoft, or with a link we email them.

Single sign-on through a company’s own directory is not available yet.

Who on our team can see what?

How long do you keep it?

Account data is kept while the account is active & for 30 days after it is deleted, then it is permanently removed. Security logs (IP addresses & session data) are kept for 90 days, then deleted. The full wording is in section 10 of our Privacy Policy.

Your admin can export everything your team has shared. It is kept at least 1 month after your account closes, with a warning to download it.

Do you sell our data?

The data stay with the company & we keep an anonymized record if we can sell the anonymized human corrected data. We sell only anonymized data, never the work itself or anything that names your company or a person, and your company can ask us about a share of that revenue. The exact terms are in section 6A of our Terms.

Which security certifications do you hold?

None yet. We do not hold SOC 2, ISO 27001 or any other security certification. If your team needs answers for a security review, send us your questionnaire and we will answer it in writing.

Security questions: support@reallysolved.com. For privacy requests, write to privacy@reallysolved.com.

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